Refund policy
Returns and Refunds
Last updated: 3 October 2026
Symponic offers a voluntary 30-day return period. You may request a return within 30 days after delivery.
Change-of-mind returns
For a change-of-mind return, the item must be unused, unworn, with original tags and, where reasonably possible, original packaging. Keep proof of purchase. You are responsible for return postage to the authorised return address in China.
How to request a return
Email support@symponic.com or call +45 91 92 23 30 with your order number and the items you want to return. International call charges may apply. We will provide return instructions.
Return address
Recipient: Symponic Returns
No. 2, Floor 7, Building 4, Xiaopeng Motors
No. 300 Beiyuan Road, Beiyuan Street
Yiwu, Zhejiang Province 322000
China
Contact us before sending a return and keep proof of postage. Tracked shipping is recommended. Our UK business addresses are not return facilities.
Faulty, damaged, incorrectly described or incorrect goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a problem, contact us with your order number and a description; photos may help us assess it. Depending on the circumstances and whether the failure is major or minor, you may be entitled to a repair, replacement, refund or other remedy. Symponic covers necessary return costs when required by law.
Change of mind and Australian Consumer Law
Australian consumer guarantees do not require a business to provide a remedy simply because a customer changed their mind. Our voluntary 30-day change-of-mind policy is an additional benefit and does not limit any rights or remedies under the Australian Consumer Law.
Exchanges
Contact us if you want to exchange an eligible item. We may ask you to return the original item and place a separate order for the replacement.
Refunds
Approved refunds are issued to the original payment method. For voluntary change-of-mind returns, we aim to process the refund within 10 calendar days after receiving and inspecting the item. Remedies for goods that fail Australian consumer guarantees are handled in accordance with the Australian Consumer Law. Bank processing times may vary.
Fees
We do not charge restocking or refund-processing fees.