Privacy policy
Privacy Policy
Last updated: 3 October 2026
This policy explains how Symponic collects, uses and discloses personal information when you visit symponic.com, place an order or communicate with us.
Who is responsible
Symponic is operated by NOVAPRIME COMMERCE LTD, company number 16931358. We are responsible for personal information handled through the store, except where a service provider acts independently under its own privacy policy.
Information we collect
- contact, billing and delivery information;
- order and transaction information;
- communications with customer support;
- technical and usage information, including IP address, device, browser and cookie identifiers;
- marketing preferences and consent records.
Payment-card data is processed securely by Shopify and available payment providers. Symponic does not directly store complete card numbers.
How we use information
We use personal information to operate the store, process payments, fulfil and deliver orders, provide tracking, handle returns and refunds, respond to support, prevent fraud, maintain security, comply with legal obligations, improve customer experience and provide marketing where permitted.
Service providers and overseas disclosure
We disclose information where reasonably necessary to Shopify, payment providers, analytics and marketing providers, support tools, and fulfilment, logistics and delivery partners. Recipients may be located outside Australia, including in the United Kingdom, Canada, the United States and China. We take reasonable steps appropriate to the circumstances to protect personal information handled by service providers.
Cookies and advertising
The store uses cookies and similar technologies for essential functions, security, preferences, analytics and, where permitted, advertising. You can use store cookie controls and browser settings to manage non-essential cookies.
Access, correction and complaints
You may request access to or correction of personal information we hold about you, or make a privacy complaint, by emailing support@symponic.com or calling +45 91 92 23 30 (international call charges may apply). We may verify your identity. We will review and respond within a reasonable time. If you remain dissatisfied and Australian privacy law applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Retention and security
We retain personal information only as reasonably necessary for fulfilment, support, accounting, fraud prevention, dispute resolution and legal compliance. We use reasonable administrative, technical and organisational safeguards.
Contact and company details
Email: support@symponic.com
Phone: +45 91 92 23 30 (international call charges may apply)
Operator: NOVAPRIME COMMERCE LTD
Company number: 16931358
Registered business address: Office 639, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom
Business operational address: 240 The Broadway, Wimbledon, London SW19 1SB, United Kingdom