You may request a return within 30 days of receiving your order. Items must be unused and in original packaging. Contact support@valexsolutions.com with your order number to start a return

We partner with trusted carriers to ensure reliable delivery. Shipping methods are selected automatically based on your location and the fastest available service.

All orders are fulfilled through our international warehouse partner located in China and delivered to customers within the United States, Canada, New Zealand and Australia.

Absolutely. We use advanced encryption and secure payment gateways to protect your personal and financial information.

Once your order has been shipped, you will receive an email with a tracking number. You can use this to monitor your shipment at any time.

Orders are shipped using the most suitable available carrier and include full tracking. Delivery within the United States typically takes 7–15 business days, delivery within Canada typically takes 7–15 business days, delivery within Australia typically takes 4–8 business days, and delivery within New Zealand typically takes 7–12 business days.

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

We accept all major payment methods, including Visa, Mastercard, American Express, and other secure payment options.

Once your order has been shipped, you will receive an email with a tracking number. You can use this to monitor your shipment at any time.