Shipping policy
Shipping within Denmark
Last updated: 8 September 2026
Symponic currently accepts and delivers orders only within Denmark.
Shipping cost
Standard shipping is free on all orders delivered within Denmark. There is no minimum order value.
Delivery time
The estimated total delivery time is 5–10 business days (Monday to Friday) from the date your order is confirmed. This estimate includes order processing and carrier transit. Weekends and Danish public holidays are not business days.
Delivery dates are estimates, not guarantees. Severe weather, carrier disruption, address problems or other events outside our reasonable control may occasionally cause a delay. If a material delay affects your order, we will contact you.
Tracking
When your order is dispatched, we will email the available tracking information. Tracking may take a short time to begin showing updates after the carrier receives the parcel.
Taxes, customs and import charges
The price shown at checkout is the total amount you pay. Symponic covers any applicable customs duties, import taxes and handling charges for deliveries to Denmark. Customers will not be asked to pay additional tax or import fees upon delivery. If a carrier requests an unexpected payment, contact us before paying it.
Delivery address
Please check your delivery details before submitting an order. If you notice an error, contact support@symponic.com or call +45 91 92 23 30 as soon as possible. We cannot guarantee an address change after fulfilment has begun.
Failed delivery and returned parcels
If a parcel is returned because the address was incomplete or incorrect, or because delivery was refused or not collected, contact us. We will explain the available redelivery or refund options and disclose any applicable cost before you decide.
Lost, damaged or delayed parcels
If tracking has not updated for an unusual period, or your parcel arrives damaged, email support@symponic.com with your order number. We will investigate with the carrier and provide an appropriate solution.
Contact details
Store: Symponic
Operator: NOVAPRIME COMMERCE LTD
Company number: 16931358
Email: support@symponic.com
Phone: +45 91 92 23 30
Support hours: Monday–Friday, 09:00–18:00 Denmark time (CET/CEST)
Registered business address:
Office 639, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom
Business operational address:
240 The Broadway, Wimbledon, London SW19 1SB, United Kingdom
Symponic is an online-only retailer. These addresses are not public retail shops, warehouses or return facilities.