Payment Policy

Payment Policy

Last updated: 8 September 2026

All prices for customers in Denmark are displayed and charged in Danish kroner (DKK). The total shown at checkout includes applicable taxes and duties. Customers will not be asked to pay additional tax, customs or import fees upon delivery.

Accepted payment methods

The payment methods currently available for an order are shown securely at checkout. Availability may vary by device, browser, customer location and payment-provider eligibility. If a method is not displayed at checkout, it is not available for that transaction. We do not accept cash, bank transfer or cash on delivery.

Secure checkout

Payments are processed through Shopify’s secure checkout and the authorised payment provider selected at checkout. Symponic does not directly store complete payment-card numbers.

Authorisation and charges

You must provide accurate billing information and be authorised to use the selected payment method. Your payment provider may place an authorisation hold. An order is confirmed only after payment is successfully authorised and an order-confirmation email is issued.

Refunds

Approved refunds are returned to the original payment method within 10 business days after the returned item is received, inspected and approved. Your bank or payment provider may need additional time to post the credit. See our Return and Refund Policy for eligibility and instructions.

Contact us

Email: support@symponic.com
Phone: +45 91 92 23 30
Support hours: Monday–Friday, 09:00–18:00 Denmark time (CET/CEST)
Operator: NOVAPRIME COMMERCE LTD
Company number: 16931358
Registered business address: Office 639, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom
Business operational address: 240 The Broadway, Wimbledon, London SW19 1SB, United Kingdom

Symponic is an online-only retailer. The addresses above are administrative and operational locations, not public retail shops or return facilities.