Business Model Disclosure

Symponic believes customers should understand who they are buying from, how orders are fulfilled and who remains responsible when support is needed.

Business at a glance

• Store: Symponic
• Operator: NOVAPRIME COMMERCE LTD
• Company number: 16931358
• Business model: Online direct-to-consumer fashion retail
• Products: Clothing, footwear and accessories
• Market served: Denmark
• Currency: Danish kroner (DKK)

How an order works

1. You place an order. Orders are placed securely through symponic.com, and an order confirmation is sent by email.
2. We review and process it. Symponic verifies the order details and coordinates fulfilment.
3. Our partner fulfils it. Products are prepared and dispatched by third-party fulfilment partners, including partners in China. Orders are not dispatched from our UK business addresses.
4. Your order is delivered. The estimated delivery time to Denmark is 5–10 business days. Tracking information is sent when it becomes available.

What Symponic is responsible for

Symponic manages the product catalogue, pricing, website, checkout, customer service, order coordination, returns and refunds. Although a fulfilment partner may prepare and dispatch a parcel, Symponic remains the retailer responsible for the customer’s order from purchase through after-sales support.

Product sourcing, taxes and fulfilment

Symponic does not own factories or manufacture every product. We select products supplied by third-party manufacturers and fulfilment partners. The price shown at checkout is the total amount paid by the customer. Symponic covers any applicable customs duties, import taxes and handling charges for delivery to Denmark, so customers will not be asked to pay additional tax or import fees upon delivery.

Returns and refunds

Eligible products may be returned in accordance with our Return and Refund Policy. Contact support@symponic.com or call +45 91 92 23 30 and obtain return approval and the correct return instructions before sending an item. Do not send returns to either UK business address unless we expressly instruct you to do so.

Business addresses

Registered business address:
NOVAPRIME COMMERCE LTD
Office 639, 60 Tottenham Court Road
Fitzrovia, London W1T 2EW
United Kingdom

Business operational address:
240 The Broadway
Wimbledon, London SW19 1SB
United Kingdom

Symponic is an online-only retailer. These addresses are not public retail shops, warehouses or return facilities.

Contact Symponic

Email: support@symponic.com
Phone: +45 91 92 23 30
Support hours: Monday–Friday, 09:00–18:00 Denmark time (CET/CEST)

Serving customers across Denmark. If you have a question about a product, order, delivery or return, contact Symponic directly and include your order number when applicable.