Refund policy

Returns and refunds

Last updated: 8 September 2026

Symponic offers a 30-day return period. You may request a return within 30 days after your order is delivered.

Return eligibility

Items must be returned in the condition in which they were received: unworn, unused, with original tags and, where reasonably possible, in the original packaging. Please keep your order confirmation or other proof of purchase.

How to request a return

Email support@symponic.com or call +45 91 92 23 30 with your order number and the item(s) you wish to return. If the return is accepted, we will provide return instructions. Approved returns from Denmark include standard return shipping at no cost to the customer. Items sent without prior return approval may not be accepted.

Return address

Recipient: Symponic Returns
No. 2, Floor 7, Building 4, Xiaopeng Motors
No. 300 Beiyuan Road, Beiyuan Street
Yiwu, Zhejiang Province 322000
China

Please obtain approval before sending a parcel and use a tracked shipping service. Our registered and operational business addresses are not return facilities.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs so we can assess the issue and provide an appropriate resolution.

Exceptions

Personalised or made-to-order goods cannot normally be returned unless faulty. Gift cards cannot be returned. This does not affect your rights under applicable consumer law.

Exchanges

To exchange an eligible item, contact us. We may ask you to return the original item and place a separate order for the replacement.

EU right of withdrawal

For orders delivered in the European Union, you have the legal right to withdraw from your purchase within 14 days after delivery without giving a reason. Our 30-day return period provides additional time and does not limit your statutory rights.

Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since approval, email support@symponic.com.

Fees

We do not charge restocking fees or refund-processing fees.

Contact details

Store: Symponic
Operator: NOVAPRIME COMMERCE LTD
Company number: 16931358
Email: support@symponic.com
Phone: +45 91 92 23 30
Support hours: Monday–Friday, 09:00–18:00 Denmark time (CET/CEST)

Registered business address:
Office 639, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom

Business operational address:
240 The Broadway, Wimbledon, London SW19 1SB, United Kingdom