Privacy policy

Privacy Policy

Last updated: 8 September 2026

This Privacy Policy explains how Symponic collects, uses and shares personal information when you visit symponic.com, place an order or communicate with us.

Who is responsible for your data

Symponic is operated by NOVAPRIME COMMERCE LTD, company number 16931358. We are the data controller for personal information processed through the store, except where a service provider acts as an independent controller under its own privacy notice.

Information we collect

Depending on how you use the store, we may collect:

  • contact and delivery details, including your name, email address, telephone number, billing address and shipping address;
  • order and transaction information, including products purchased, payment status, returns and refunds;
  • communications you send to customer support;
  • technical and usage information, including IP address, device, browser, cookie identifiers and store interactions;
  • marketing preferences and consent records.

Payment-card information is processed securely by Shopify and the payment provider available at checkout. Symponic does not directly store complete payment-card numbers.

How we use information

We use personal information to operate the store, process payments, fulfil and deliver orders, provide tracking, manage returns and refunds, respond to support requests, prevent fraud, maintain security, comply with legal obligations, improve the customer experience and, where permitted, provide relevant marketing.

Legal bases

Where European data-protection law applies, we process information as necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service improvement, and obtain consent where required.

Service providers and disclosure

We share information only as reasonably necessary with providers that help operate the store, including Shopify, payment processors, analytics and marketing providers, customer-support tools, and fulfilment, logistics and delivery partners. We may also disclose information when required by law, to protect legal rights, or in connection with a lawful business transaction.

International transfers

Some providers and fulfilment partners may process information outside Denmark, the European Economic Area or the United Kingdom, including in Canada, the United States and China. Where required, we rely on recognised safeguards such as adequacy decisions or standard contractual clauses.

Cookies and advertising

The store uses cookies and similar technologies for essential functions, security, preferences, analytics and, where permitted, advertising. You can use the store's cookie controls and your browser settings to manage non-essential cookies.

Data retention

We keep personal information only for as long as reasonably necessary for fulfilment, customer service, accounting, fraud prevention, dispute resolution and legal compliance.

Your rights

Depending on applicable law, you may have rights to access, correct, delete or receive a copy of your information; object to or restrict certain processing; withdraw consent; and complain to a data-protection authority. To exercise a right, email support@symponic.com or call +45 91 92 23 30. We may need to verify your identity before completing a request.

Customers in Denmark may also lodge a complaint with the Danish Data Protection Agency (Datatilsynet) at datatilsynet.dk.

Children

The store is not intended for children to purchase independently, and we do not knowingly collect personal information from children contrary to applicable law.

Security

We use reasonable administrative, technical and organisational safeguards. No internet transmission or storage system is completely secure, so please do not send payment-card numbers or other highly sensitive information by email.

Changes to this policy

We may update this policy to reflect changes in our services, practices or legal obligations. The current version and last-updated date will be published on this page.

Contact and company details

Email: support@symponic.com
Phone: +45 91 92 23 30
Support hours: Monday–Friday, 09:00–18:00 Denmark time (CET/CEST)
Store: Symponic
Operator: NOVAPRIME COMMERCE LTD
Company number: 16931358

Registered business address:
Office 639, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom

Business operational address:
240 The Broadway, Wimbledon, London SW19 1SB, United Kingdom

Symponic is an online-only retailer. These addresses are not public retail shops, warehouses or return facilities.